Grand Isle Resort Hurricane Guarantee

At Grand Isle Resort & Residences, we make sure your travel plans with us are as worry-free as possible. Here are the details of our hurricane policy for the event that a hurricane is predicted in the Great Exuma, Bahamas within 48 hours by the National Oceanic and Atmospheric Administration.

On Property Guests

Need to leave early? In the event you need to depart early due to the threat of a hurricane, resort credit for the same property will be offered for the number of unused nights. Valid for travel within one year. No cash refunds.

If you are forced to extend your stay due to storm-related flight delays, the property will continue to offer the same nightly rate on which you’re booked for each extended night. Balance to be paid in full upon departure. 

Arriving Guests

Should you be unable to arrive due to flight cancellation, resort closure, or flight delays related to the hurricane, you may request to change your reservation dates for the same number of nights at Grand Isle Resort & Residences with the original rate and category. In this case, we will make every effort to confirm the dates requested and the original room category and rate. If the new reservation rates are different from the original rates booked, you will be required to cover the difference in rates. Valid for travel within one year.

Additional Information

The above policy applies to reservations made prior to hurricane announcement. The resort may, at its sole discretion, require that all arriving guests reschedule their visit until after the hurricane has passed. Arriving guests who elect to arrive, despite our announcement to the contrary, do so with the implicit understanding that no compensation will be forthcoming for any disruption of services and/or inclusions which may occur as a result of the hurricane. Grand Isle Resort & Residences will not be responsible for any other charges related to the situation.